Location:
Level 13A, Block 3B
Plaza Sentral
Jalan Stesen Sentral 5
50470 Kuala Lumpur.
Hotline: 03 – 2273 5888
Fax No: 03 -2263 3366
What can you do here?
- New Application
- Termination of Account
- Inquiries
- Payment of Electricity Bills
- Reconnection of Supply
Operation Hours:
Monday – Friday: 8.45am – 5.15pm
We are closed during lunch time, from 1.00pm – 2.00pm and on weekends.
Customer Charter
Upon analyzing some feedback from our customers during the past Customer Satisfaction Surveys and as a part of our continuous effort in satisfying our customers, we have revised our Customer Charter for a better service quality.
We are devoted in our quest a customer service experience that far exceeds your expectation. In doing so, we have improved our delivery standards and we are proud to present to you the following:
| Items | Our Promise | Rebate |
|---|---|---|
| Supply Connection of New Account |
Within 1 working day | RM 50 |
| Supply restoration due to faults; | ||
| minor | Within 2 hours | RM 30 |
| major | Within 24 hours | RM 30 |
| Supply Reconnection (upon full settlement of outstanding amount by 5pm); |
||
| Within the same day | RM 50 (LV) RM 120 (MV) |
|
| Average Bill issuance | 1 month only | RM 30 |
| Meter replacement request; | ||
| LV | Within 2 hrs by appointment |
RM 20 |
| LPC | RM 40 | |
| Deposit Refund (Account termination) |
Within 30 days | RM 30 cash |
| LV = Low Voltage MV = Medium Voltage LPC = Large Power Consumer | ||
| Our promise | |
|---|---|
| Any Planned Interruption | To be notified at least within 7 working days |
| Notice on a Disconnection of Supply | To be notified within 3 working days |
| Written Queries or Email | To be notified within 5 working days |
| Queries by phone | To be attended to within 24 hours |
| Service Availability | 99.9% availability (maximum allowable interruption of electricity supply – 45 minutes/month)* |
| Meter Testing &/ Inspection | Within 1 working day or as per customer’s request |
| Bill Dispute Resolution | Maximum of 5 working days |
The Energy Commission has been updated on the Customer Charter.
* Dual Feeder Supply scheme up to 33kV (Commercial and Industrial Tariff Customers).
Supply scheme on the following terms:
Supply scheme on the following terms:
- Only when both of WSB’s feeders are down, then it is considered as interruption of supply.
- Automatic Transfer Switch (ATS) shall be installed at customer end (Low Voltage System) and if ATS is not working, then WSB shall not be liable.
- Installation of SCADA system.
- Not applicable if breakdown occurs from the source supply at Generation and/or Transmission level/system.